Can I add Items at a later date?
Yes. This pledge manager will remain open until October.
Last updated: August 31, 2020 12:55
When Will My Items Be Shipped?
It will take a series of months for pre-production, production, and post-production. (Post-production funds may be raised at a later date.)
However, if you would like the other items of your pledge prior to the completion of the film, please contact us. An additional fee for shipping will apply. We will be creating a list of those who would like their pledges shipped in “waves.” Use the contact info below if you would like to be put on this list.
[email protected] 800-681-5988
Last updated: September 14, 2020 12:08
How will my name appear as Associate Producer Credit on Contributing Producer Credit on IMDB?
It will appear as the same name as your pledge unless you contact us and would like it under a different name.
[email protected] 800-681-5988
Last updated: September 14, 2020 12:03
If I'm an Extra, how will I know about production dates?
If you are an Extra, a producer will contact you at least 3 weeks prior to production to give you enough time to make travel plans. If you have any questions, feel free to contact us.
[email protected] 800-681-5988
Last updated: September 14, 2020 12:07
Can I add more items to pledge?
Simply go to the add-on section, choose the items that you like, and add them to your cart. The system will automatically add them to your pledge once you check out.
Last updated: September 14, 2020 14:31
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.